Privacy Policy.

Clouds is a digital company operating across MENA and Africa, with offices in Beirut (Lebanon), Riyadh (Saudi Arabia), Dubai (UAE), and Lagos (Nigeria). For any privacy question, contact us at hello@byclouds.agency.

We only collect what you give us or what is needed to operate the site:

• ✓Contact details you submit (name, email, company, phone) when you use the contact form, WhatsApp, the concierge, or the waitlist.
• ✓The message or project brief you choose to share, including any budget range.
• ✓Marketing attribution data attached to your visit (e.g. referrer, UTM campaign tags, and ad click identifiers) so we know which channel you came from.
• ✓Basic, privacy-friendly usage analytics (aggregate page views and performance) that do not identify you individually.

We do not knowingly collect data from children, and we do not sell your personal data.

• →To reply to your enquiry, scope a project, and provide our services.
• →To send you a confirmation or follow-up about your request.
• →To understand which marketing channels and campaigns bring qualified enquiries, and to improve the site.
• →To meet legal, accounting, and security obligations.

This site uses privacy-friendly analytics (Vercel Analytics and Speed Insights) to measure aggregate traffic and performance. These do not use advertising cookies and do not build a personal profile of you. We store a small amount of attribution data in your browser’s local storage so that, if you contact us, we can tell which campaign referred you. You can clear this at any time via your browser settings.

We also use Google Analytics (GA4) to understand aggregate traffic and which campaigns bring qualified enquiries. Google Analytics sets cookies and processes usage data on Google’s infrastructure. You can opt out with the Google Analytics opt-out browser add-on or by clearing cookies in your browser.

If we later run paid advertising that requires additional tracking cookies, we will update this policy and request consent where the law requires it.

We share data only with service providers that help us operate, and only as needed: our hosting and analytics provider (Vercel), our website analytics provider (Google Analytics), our database and storage provider (Supabase), our transactional email provider (Resend), our team-notification tool (Slack), our real-time voice provider (LiveKit) if you use the voice demo, and messaging via WhatsApp when you choose to contact us there. These providers process data on our behalf under their own security and privacy terms. We may also disclose information if required by law.

Our providers may process data on servers outside your country. Where this happens, we rely on the providers’ safeguards and standard contractual protections to keep your data secure.

We retain enquiry and lead data for as long as needed to follow up and for our legitimate business records, then delete or anonymise it. You can ask us to delete your data sooner (see below).

You can ask us to access, correct, or delete the personal data we hold about you, or to stop contacting you. Email hello@byclouds.agency and we will respond within a reasonable time.

We may update this policy as our practices evolve. The “last updated” date above reflects the current version. Material changes will be posted on this page.

Clouds · byclouds.agency · Beirut, Lebanon · Riyadh, Saudi Arabia · Dubai, UAE · Lagos, Nigeria · hello@byclouds.agency