AI Customs & Forwarding Platform.

A customs and forwarding agency ran the entire shipment lifecycle — intake, classification, documents, costing, declarations — across email, spreadsheets, and memory, with no system to track risk or chase missing documents.

An end-to-end AI operations platform: an intake agent that turns emails, WhatsApp, and calls into structured cases; a customs-intelligence layer (HS-code, duties, compliance, risk); document AI (OCR + extraction); a costing engine; and an agent-orchestration layer coordinating the flow with human approval gates.

One command center replacing scattered tools — case workflow engine, knowledge base, alerts for missing documents and deadlines, and a full audit layer, built on Lebanese-customs rules with role-based access.